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Guest Identity Module
A tested starting point for guest identity module reduced repeated setup work.
We built a practical Hospitality solution combining connected guest data, consistent guest matching, and global system connections. The project delivered 28% Re-booking Lift and 50ms p95 Retrieval.
Trusted by teams building ambitious products
Global resort group requiring a unified guest profile across disconnected Property Management Systems (PMS).
Data Architect + 3 Backend Engineers + DevOps Lead embedded within the Guest Experience division.
Consolidating stay history, preferences, and spend patterns into a single, reliable connected data.
A practical solution designed around the client’s existing tools, teams, and day-to-day workflow.
The client operated 500+ properties across 40 countries, each using localized Property Management Systems (PMS). This business-wide fragmentation meant a VIP guest at a Paris resort was a stranger when checking into a Maldives location.
The biggest issues were service inconsistency, upsell leakage, and privacy compliance. The team needed a faster, clearer way to manage the work while keeping the right checks in place.
Information restricted to the property where the stay occurred.
Instant, secure access to full stay history and preferences across all 500 sites.
Staff relied on guest self-reporting for preferences at every visit.
AI assistants triggers room settings and welcome amenities based on past stay monitoring.
Loyalty points and profiles took 24-48 hours to sync between properties.
Guest activity streams globally in sub-second windows, ensuring up-to-date data.
Machine learning models analyze guest feedback and spend to predict which luxury amenities will drive direct re-bookings.
Personalization engine operates on anonymized tokens, ensuring marketing reach while protecting guest privacy.
System auto-scales to handle peak check-in windows (12 PM - 4 PM) without response time degradation.
Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.
A tested starting point for guest identity module reduced repeated setup work.
Reusable work for pms connector platform let the team focus more time on the client’s specific needs.
This made it easier to add global sync monitoring without rebuilding common foundations.
A tested starting point for yield finops safety controls reduced repeated setup work.
A straightforward before-and-after view of what changed for the team and their customers.
Highly personalized marketing offers based on unified stay data significantly reduced OTA commission costs.
Front-desk applications now retrieve unified 360 guest views instantly, eliminating check-in wait times.
Consolidating 500 regional separate data sources into a governed platform reduced redundant cloud storage and compute costs.
Coretus didn't just build a database, they built a global intelligence platform that reconciled our brand promise with our data reality. We finally recognize our guests at the front door, no matter which resort they visit.