Hospitality // Client Project

Direct Bookings:
40% Higher with AI Assistance.

We built an AI travel assistant that can understand detailed guest requests, check live availability, suggest suitable options, and help complete reservations instead of simply sending guests to another booking page.

Key Results RESULTS
40%
Direct Booking Growth
More Direct Revenue
25%
Less Support Work
More Self-Service
< 2s
Guest Response Time
Fast Conversation

Trusted by teams building ambitious products

What We Set Out to Improve.

Business
Luxury Hospitality

A resort group handling complex guest requests across multiple properties and booking channels.

Partnership
Dedicated AI Product Team

Coretus supported conversation design, booking workflows, availability integrations, personalization, and guest-facing UX.

Goal
Increase Direct Bookings & Reduce Support Work

Help guests complete more complex reservations without leaving the brand's own channel.

What We Built
AI Booking & Travel Assistant

A conversational assistant connected to property information, live availability, guest preferences, and reservation workflows.

What Was Getting in the Way.

The existing chatbot answered basic questions but could not check live room availability, combine stay preferences, or help complete multi-step reservation requests.

Guests often ended up using third-party booking sites because they could finish the job there. The business wanted the convenience of a travel agent inside its own digital experience.

Booking Drop-Off
Guests abandoned long forms when their request involved several preferences or add-ons.
Third-Party Commission
Direct traffic still moved to external booking platforms to complete the reservation.
Missed Personalization
Guest preferences and loyalty information were not being used during the booking conversation.
The Solution

What We Built.

01
Understand the Guest Request
The assistant can interpret natural requests such as room preferences, dates, amenities, and trip needs.
Key details
Input Natural Language
Context Property Info
Response Personalized
02
Check Live Availability & Take Action
The assistant connects to booking and payment systems to confirm availability and move the reservation forward.
Key details
Availability Live
Actions Reservation Flow
Security Scoped
03
Keep the Guest Profile Updated
Confirmed choices and useful preferences are synced back to guest records so staff and digital channels share the same context.
Key details
Sync Live
Profile Updated
Channels Connected
Before and After

How the Workflow Improved.

Area
Before
After
Guest Help

FAQ Answers

The chatbot mainly returned information or links.

Action-Oriented Assistance

The assistant can help the guest move from question to reservation.

Personalization

Session Only

Each interaction started with little useful guest context.

Preference Aware

Guest history and preferences can shape relevant options and upgrades.

Complex Requests

Form Based

Guests had to translate their needs into several booking filters.

Conversational

The assistant can handle multi-step requests in one conversation.

Key Features

What Made the Solution Useful.

BOOKING ACTIONS

Live Booking Support

The assistant can check real availability and help move a reservation forward instead of only answering questions.

Business impact
40% Higher Direct Conversion
GUEST PRIVACY

Privacy-Aware Personalization

Guest preferences can improve recommendations without exposing sensitive information unnecessarily.

Business impact
More Relevant Guest Experience
LIVE AVAILABILITY

Current Room & Package Information

Property availability and booking details come from connected systems so the assistant works with current information.

Business impact
Lower Booking Friction
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Secure Booking Access

A tested starting point for secure booking access reduced repeated setup work.

02

Hospitality Knowledge

Reusable work for hospitality knowledge let the team focus more time on the client’s specific needs.

03

AI Performance Monitoring

This made it easier to add ai performance monitoring without rebuilding common foundations.

04

Pricing Controls

A tested starting point for pricing controls reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: GROWTH01

Direct Booking Conversion

Guests could complete more complex booking journeys inside the brand's direct channel.

Older ChatCumbersome
Coretus Agents40% Increase
Outcome40% Increase in Direct Bookings
RESULT: EFFICIENCY02

Support Workload

The assistant handled some reservation changes and detailed requests that previously required staff.

BeforeCongested
AfterAutomated
Outcome25% Less Support Work
RESULT: EXPERIENCE03

Guest Response Time

Fast conversational responses helped keep the booking experience moving naturally.

Target< 3s
Coretus1.8s
Outcome1.8s p95 Response Time
Results40% Increase in Direct Bookings • 25% Less Support Work
Trust and Control

How We Kept It Safe and Reliable.

01
Live Availability
Room and pricing information is checked against connected booking systems before it is presented to guests.
CURRENT DATA
02
Guest Privacy
Guest information is handled through controlled, encrypted systems rather than exposed unnecessarily to the AI model.
PRIVACY FOCUSED
03
High-Value Transactions
Important booking and payment actions can use additional checks before completion.
CONTROLLED ACTIONS
04
Code and IP Ownership
The client retains ownership of the custom AI workflows and booking integrations created for the project.
100% OWNED
Client Testimonial

In their own words.

Coretus didn't just give us another chatbot. they built an automated booking platform that understands our brand. Our direct revenue increased by 40% because guests can finally get complex reservations done in seconds.

Turn Guest Questions into Direct Bookings.

Have a similar challenge? We can help you plan and build a practical Hospitality solution around your goals, budget, and existing systems.

Conversational Booking

Live Availability

Guest Personalization