Hospitality // Client Project

Hospitality Rewards:
Easier to Use Across Properties.

We built a digital loyalty platform that connects reward balances across properties and partners, supports faster redemption, and creates a clear record of every points transaction.

Key Results RESULTS
28%
Higher Redemption
More Rewards Used
Zero
Ledger Consistency
Clear Records
<500ms
Settlement Speed
Faster Partner Updates

Trusted by teams building ambitious products

What We Set Out to Improve.

Business
Hospitality Loyalty

A resort group managing guest rewards across many properties and different property systems.

Partnership
Dedicated Platform Team

Coretus supported loyalty workflows, integrations, digital reward logic, partner settlement, and guest-facing product experience.

Goal
Make Loyalty Rewards Easier to Use Across Brands

Make points easier to redeem across brands and partners while reducing manual reconciliation.

What We Built
Connected Digital Loyalty Platform

A shared rewards platform that tracks points movement, partner transactions, and selected digital-asset experiences.

What Was Getting in the Way.

Guests earned points across multiple properties, but regional systems made cross-brand redemption difficult and slow.

Behind the scenes, partner settlement and balance reconciliation required manual work. The business wanted a cleaner guest experience and a more reliable shared transaction record.

Unused Rewards
Guests were less likely to use points when redemption options were limited or confusing.
Slow Partner Settlement
Cross-brand transactions could take weeks to reconcile.
Balance Disputes
System sync problems could create mismatched balances and manual investigation.
The Solution

What We Built.

01
Bring Reward Balances Together
The platform synchronizes points information from different property systems into one shared transaction view.
Key details
Sources Property Systems
Sync Live
Records Unified
02
Support New Reward Options
Guests can exchange points for approved partner benefits and selected fractional digital ownership experiences.
Key details
Value Digital Rewards
Use Partner Exchange
Rules Controlled
03
Automate Partner Reconciliation
Every transfer is recorded clearly so partner settlement can happen faster with less manual checking.
Key details
Records Traceable
Reconcile Automatic
Speed Fast
Before and After

How the Workflow Improved.

Area
Before
After
Reward Balances

Property Separate systems

Points were managed separately across property systems.

Shared Reward View

Guest balances and transactions are easier to track across participating locations.

Partner Settlement

Monthly Reconciliation

Partner transactions were reviewed and settled manually.

Automated Settlement

Recorded transactions make partner reconciliation much faster.

Guest Value

Limited Redemption

Points were mostly limited to a small set of standard rewards.

More Ways to Use Rewards

Guests can access broader partner and digital reward options.

Key Features

What Made the Solution Useful.

REWARD SYNC

Cross-Property Reward Balances

Points can be updated consistently across participating properties and systems.

Business impact
More Convenient Loyalty Experience
TRANSACTION HISTORY

Clear Reward Transaction History

Every points movement is recorded, making balances easier to verify and disputes easier to resolve.

Business impact
More Trust
DIGITAL REWARDS

Flexible Reward Options

The platform supports broader redemption and selected digital ownership experiences beyond basic room discounts.

Business impact
28% Higher Redemption
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Reward Ledger

A tested starting point for reward ledger reduced repeated setup work.

02

Property System Connections

Reusable work for property system connections let the team focus more time on the client’s specific needs.

03

Settlement Monitoring

This made it easier to add settlement monitoring without rebuilding common foundations.

04

Digital Reward Logic

A tested starting point for digital reward logic reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: ENGAGEMENT01

Reward Redemption

Broader and easier redemption options increased the rate at which guests used their points.

Older PointsStatic
Coretus Platform28% Higher
Outcome28% Higher Redemption
RESULT: TRUST02

Reward Balance Accuracy

A shared transaction record reduced reconciliation gaps between systems.

Before92%
After100%
Outcome100% Less Ledger Consistency
RESULT: SPEED03

Partner Settlement

Recorded transactions allowed partner updates to complete far faster than the previous batch process.

Target< 2s
Actual480ms
Outcome480ms Settlement
Results28% Higher Redemption • 100% Less Ledger Consistency
Trust and Control

How We Kept It Safe and Reliable.

01
Guest Data
Guest information remains protected while reward transactions are recorded in the shared loyalty platform.
SECURE
02
Reward Controls
Digital reward actions use predefined rules and authorization checks before they are completed.
CONTROLLED
03
Transaction History
Points and partner transactions remain traceable for finance and support teams.
TRACEABLE
04
Code and IP Ownership
The client retains ownership of the custom loyalty workflows, integrations, and digital reward logic created for the platform.
100% OWNED
Client Testimonial

In their own words.

Coretus didn't just build a rewards app, they built a fractional liquidity platform that reconciled our biggest financial liability with guest value. We cleared 28% more points in 14 weeks than we did in the previous 2 years.

Turn Loyalty Points into A Better Guest Experience.

Have a similar challenge? We can help you plan and build a practical Hospitality solution around your goals, budget, and existing systems.

Cross-Brand Rewards

Partner Settlement

Digital Reward Experiences