Logistics // Client Project

From Calling Drivers to
Live Delivery Visibility.

We built a live dispatch and delivery platform for a growing logistics company so operations teams and customers could see driver status, job progress, location updates, and delivery exceptions as they happened.

Key Results RESULTS
One
Connected Experience
Less Friction
Live
Business Visibility
Clearer Decisions
Ready
Growth Foundation
Built to Expand

Trusted by teams building ambitious products

What We Set Out to Improve.

Business
Regional Delivery Company

A delivery business coordinating drivers, dispatchers, customer updates, and high daily job volumes.

Partnership
Live Product Engineering

Coretus worked across product planning, UX, engineering, integrations, testing, deployment, and ongoing improvements.

Goal
Improve Dispatch & Delivery Visibility

Create a practical digital experience that solves the day-to-day business problem without adding unnecessary complexity.

What We Built
Live Dispatch & Delivery Platform

A live operations platform for dispatching, driver status, location updates, delivery progress, customer tracking, alerts, and exceptions.

What Was Getting in the Way.

Dispatchers depended on phone calls and messages to understand where drivers were and whether deliveries were on track.

Customers also contacted support for arrival updates because the business had no reliable way to share live progress.

Manual Status Checks
Dispatchers repeatedly contacted drivers for updates.
Customer Uncertainty
Customers had limited visibility into delivery progress.
Late Exception Detection
Delays were often discovered only after a customer or driver reported them.
The Solution

What We Built.

01
Capture Driver Activity
The driver app sends job status and location updates while routes are active.
Key details
Focus Driver Status Location
Users Role Based
Experience Simple
02
Update Operations Instantly
Dispatchers see live job progress, driver availability, and delivery exceptions from one control view.
Key details
Workflow Live Dispatch
Systems Connected
Delivery Reliable
03
Keep Customers Informed
Customer-facing tracking and notifications share relevant progress without exposing internal complexity.
Key details
Output Customer Tracking
Visibility Live Status
Scale Growth Ready
Before and After

How the Workflow Improved.

Area
Before
After
Driver Status

Phone Calls

Dispatchers contacted drivers for updates.

Live Updates

Driver and job status appears automatically.

Customer Tracking

Call Support

Customers asked for arrival updates.

Tracking View

Customers can see relevant progress themselves.

Exceptions

Reactive

Delays were discovered late.

Live Alerts

Operations teams can respond earlier.

Key Features

What Made the Solution Useful.

Live STATUS

Live Driver & Job Updates

Dispatch sees current driver activity and job progress as it changes.

Business impact
Better Operations Visibility
CUSTOMER TRACKING

Customer Delivery Tracking

Customers get useful progress updates without contacting support.

Business impact
Fewer Status Calls
ALERTS

Live Exceptions

Delays, failed delivery attempts, and important status changes can trigger immediate attention.

Business impact
Faster Response
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Authentication & Permissions

A tested starting point for authentication & permissions reduced repeated setup work.

02

Product & Integration Layer

Reusable work for product & integration layer let the team focus more time on the client’s specific needs.

03

Monitoring & Reliability

This made it easier to add monitoring & reliability without rebuilding common foundations.

04

Notifications & Feedback

A tested starting point for notifications & feedback reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

OUTCOME01

Dispatch Visibility

Operations teams get current job status without constant phone calls.

BeforeManual
AfterLive
OutcomeBetter Coordination
OUTCOME02

Customer Updates

Customers can follow relevant delivery progress directly.

BeforeSupport Calls
AfterSelf-Service
OutcomeFewer Status Questions
OUTCOME03

Exception Response

Delays become visible earlier.

BeforeLate
AfterImmediate
OutcomeFaster Problem Resolution
ResultsBetter Coordination • Fewer Status Questions
Trust and Control

How We Kept It Safe and Reliable.

01
Secure Access
Users only see the information and actions relevant to their role.
ACCESS CONTROLLED
02
Connected Data
Important customer, day-to-day, and product information stays connected across the experience.
CONNECTED
03
Reliable Operation
Monitoring and clear error handling help the platform remain dependable as usage grows.
RELIABLE
04
Code and IP Ownership
The client retains ownership of the custom product, workflows, integrations, and source code created for the project.
100% OWNED
Client Testimonial

In their own words.

The biggest change was that dispatch stopped managing the day through phone calls. The live view gave everyone the same current picture .

Turn Changing Operations into Live Business Visibility.

Have a similar challenge? We can help you plan and build a practical Logistics solution around your goals, budget, and existing systems.

Live Tracking

Live Dashboards

Alerts & Notifications