We helped a logistics company split a growing all-in-one application into separate services for orders, dispatch, tracking, notifications and billing. Each area can now improve and scale on its own.
Industry: Logistics & Field ServicesService: SaaS & SoftwareUpdated
Overview
The challenge
The platform had grown over the years until one application ran almost every workflow, from taking orders to billing customers.
As usage grew, even small changes became risky, because teams had to test and deploy the whole platform together. The business wanted to modernise without rebuilding everything in one go.
A small change to billing, say, could break dispatch or tracking.
When tracking or notifications got busy, the rest of the application slowed down too.
Teams found it hard to work on one module without getting in each other's way.
The solution
We separated orders, dispatch, tracking, notifications and billing into services, based on which part of the business each one serves.
Services share updates through APIs and automated event flows, so a change in one does not force changes in the others.
The highest-value modules moved first, so the platform could be modernised without a risky full rewrite.
Before and after
Before
All at once
Most changes meant releasing the full application.
After
One service at a time
Each service can be changed and released on its own.
Before
Scale everything
The whole system had to scale to cope with one busy function.
After
Scale by service
Tracking or notifications can scale up on their own.
Before
One shared codebase
Every team worked inside the same large codebase.
After
Focused services
Each team owns a clear business module.
Key features
Orders, dispatch, tracking, billing and notifications each have a clear owner.
Business impact
Safer development
Key updates, such as a dispatched order or a delivered parcel, pass between services without tying their workflows together.
Business impact
A more flexible system
The platform improves one function at a time instead of through a high-risk rewrite.
Business impact
Lower migration risk
Results
Safer Changes
Teams can update one service without redeploying everything else.
Before: Full ReleaseAfter: Service Release
Better Resource Use
Busy workloads, such as tracking, scale on their own.
Before: Whole AppAfter: By Service
Easier Ongoing Development
Teams work within clear service boundaries.
Before: Shared CodebaseAfter: Focused Ownership
Faster delivery
Reusing these components meant less repeated setup, so the first services moved out of the main application sooner.
Gave every new service the same sign-in and role-based access, so dispatchers, drivers and finance staff each saw only their own work.
Provided the tested API and event plumbing that lets orders, dispatch and billing pass updates to each other.
Added retries, error handling and alerts to each service as it moved out of the main application.
Handled customer and driver notifications as a separate service that could scale on its own.
Trust and control
Users see only the information and actions that match their role.
Access controlledOrders, delivery updates and billing records stay linked instead of being scattered across tools.
ConnectedMonitoring, retries and clear error handling keep the platform dependable.
ReliableThe client owns the custom platform, workflows, integrations and source code we built.
100% ownedOrders, dispatch, driver updates, tracking, notifications, billing and reporting all ran inside one application. Every small change meant testing and deploying the whole platform, so releases were risky. Busy tracking or notification workloads also slowed the rest of the system, and teams could not work on modules independently.
We drew service boundaries around business areas such as orders, dispatch, tracking, notifications and billing. Services exchange updates through APIs and events, so they are not tightly linked. The highest-value modules moved first, one at a time, while the rest of the platform kept running as before.
Teams can now release a single service without redeploying the whole platform, which makes changes safer. Busy functions such as tracking and notifications scale on their own, so resources go where they are needed. Each team owns a clear business module, with role-based access, monitoring and retries built in.
If one large application makes every release risky, we can help you move its busiest functions into separate services, one at a time.