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Knowledge Platform Module
A tested starting point for knowledge platform module reduced repeated setup work.
We built a practical HRTech solution combining semantic retrieval system, multi-lingual AI-powered logic, and personal data-gated audit trails. The project delivered 85% Query Resolution and 12k Hours Saved.
Trusted by teams building ambitious products
Distributed workforce across 14 countries requiring instant, localized policy clarity in 8 languages.
AI Architect + Language AI specialist + MLOps Lead embedded within Global People Operations.
Eliminating manual HR prioritization for repetitive benefits, tax, and compliance queries.
A practical solution designed around the client’s existing tools, teams, and day-to-day workflow.
The client’s HR knowledge was trapped in 1,200+ static PDF policies, local law addendums, and disconnected Slack histories. For 20,000 employees, finding specific benefits answers required manual HR intervention, resulting in 48-hour ticket backlogs and shadow work for managers.
The biggest issues were hr burnout, policy non-compliance, and personal data exposure. The team needed a faster, clearer way to manage the work while keeping the right checks in place.
Employees manually sifted through long PDFs to find specific clauses.
Context-aware agents provide direct answers with citations to the source policy.
Policies often out-of-sync with local law changes across different regions.
Automatic updates to the vector store ensure the AI always has the latest version.
Support tickets queued behind manual prioritization and regional timezone gaps.
Automated resolution as the business grew, available 24/7 across all global regions.
The agent performs a Fact-Check loop, comparing the generated answer against the source data before responding to the user.
Every answer includes a Deep Link to the specific paragraph in the official handbook, building employee trust and a clear audit trail.
System identifies common query spikes (e.g., tax season) and earlyly suggests policy updates to the HR leadership team.
Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.
A tested starting point for knowledge platform module reduced repeated setup work.
Reusable work for personal data masking platform let the team focus more time on the client’s specific needs.
This made it easier to add ai monitoring platform without rebuilding common foundations.
A tested starting point for multi-lingual bridge reduced repeated setup work.
A straightforward before-and-after view of what changed for the team and their customers.
Percentage of employee queries resolved fully by the AI without escalating to an HR agent.
Reduction in manual ticket volume, allowing HRBPs to focus on high-impact higher-value roles.
High-concurrency streaming ensures answers are delivered instantly even during peak benefit windows.
Coretus didn't just build a chatbot, they built a multi-lingual Knowledge Platform that understands the nuances of our global policies. It resolved 85% of queries instantly, giving our HR team 12,000 hours back for higher-value work.