Engineering a multi-lingual Agentic AI Mesh to resolve complex benefits and policy queries for 20,000 staff members, reducing HR ticket volume by 65% while ensuring 100% auditable responses.
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Distributed workforce across 14 countries requiring instant, localized policy clarity in 8 languages.
AI Architect + NLP Engineer + MLOps Lead embedded within Global People Operations.
Eliminating manual HR triage for repetitive benefits, tax, and compliance queries.
Vector Database (Pinecone), Semantic Chunking, and Multi-LLM Orchestration with PII scrubbing.
The client’s HR knowledge was trapped in 1,200+ static PDF policies, local law addendums, and fragmented Slack histories. For 20,000 employees, finding specific benefits answers required manual HR intervention, resulting in 48-hour ticket backlogs and significant 'shadow work' for managers.
The risk was operational: high-value HRBP staff were spending 40% of their week answering basic payroll and leave queries. The enterprise required a transition from 'Searchable Folders' to 'Contextual Intelligence' that understood cross-border legal nuances without hallucinating.
Employees manually sifted through long PDFs to find specific clauses.
Context-aware agents provide direct answers with citations to the source policy.
Policies often out-of-sync with local law changes across different regions.
Event-driven updates to the vector store ensure the AI always has the latest version.
Support tickets queued behind manual triage and regional timezone gaps.
Autonomous resolution at scale, available 24/7 across all global regions.
The agent performs a 'Fact-Check' loop, comparing the generated answer against the source metadata before responding to the user.
Every answer includes a 'Deep Link' to the specific paragraph in the official handbook, building employee trust and auditability.
System identifies common query spikes (e.g., tax season) and proactively suggests policy updates to the HR leadership team.
Pre-built ingestion logic for HRIS systems and complex PDF table extraction.
Production-ready enterprise proxy that redacts names, IDs, and salaries from AI prompts.
Real-time monitoring for hallucination rates, cost-per-query, and response latency.
Automated semantic alignment to maintain policy parity across 8+ languages.
Percentage of employee queries resolved fully by the AI without escalating to an HR agent.
Reduction in manual ticket volume, allowing HRBPs to focus on high-impact strategic roles.
High-concurrency streaming ensures answers are delivered instantly even during peak benefit windows.
Client Testimonial
Coretus didn't just build a chatbot—they engineered a multi-lingual knowledge mesh that understands the nuances of our global policies. It resolved 85% of queries instantly, giving our HR team 12,000 hours back for strategic work.
Global Head of People Ops