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Hotel network security:
Suspicious devices isolated automatically

We built AI network security for a global resort chain. It learns how devices normally behave on guest Wi-Fi and isolates suspicious ones automatically. It neutralised 99.9% of threats and detected them 2.5x faster.

Client: Guardian CatalogsIndustry: HospitalityService: Cloud & DevOps

Threats neutralised
99.9%
Faster detection
2.5x
Delays for guests
Zero

Overview

Project
at a glance

Industry
HospitalityA global resort chain with 10,000+ guest devices connected at the same time at each property.
How we worked
Dedicated product teamA DevSecOps lead, a network architect and an ML engineer worked inside the client's global systems team.
Goal
Protect guests and the brandGo beyond the perimeter firewall and watch how each device behaves, to protect high-net-worth guests on the resort network.
What we built
AI network security layerEdge sensors, AI behaviour checks and automatic device isolation, added to the resorts' existing Wi-Fi and network controllers.

Client

Who we
built it for

Guardian Catalogs

Global resort chain with 25 properties

About the client
A global resort chain with 10,000+ guest devices connected at the same time at each property.
What they needed
Go beyond the perimeter firewall and watch how each device behaves, to protect high-net-worth guests on the resort network.
Where they were
The resort Wi-Fi relied on older packet filtering. It could not tell a guest streaming a film from an attacker sniffing traffic or running a man-in-the-middle (MITM) attack.

Engagement snapshot

Industry
Hospitality
Service
Cloud & DevOps
Engagement
Dedicated product team
Delivered
AI network security layer
Headline result
99.9% · Threats neutralised

The challenge

What was getting
in the way

The resort Wi-Fi relied on older packet filtering. It could not tell a guest streaming a film from an attacker sniffing traffic or running a man-in-the-middle (MITM) attack.

Once a device passed the captive portal, the firewall stopped looking at it. Alerts needed someone on site to step in, so any response took hours.

  • Attacks spreading inside the network

    An insecure guest device could give attackers a route into the resort's PMS and payment systems.

  • Exposed guest data

    Unencrypted session data on shared Wi-Fi left guest logins and financial details open to hijacking.

  • Slow detection

    Security audits were manual and monthly, so a persistent threat could go unnoticed for 30 days.

The solution

What
we built

  1. 01

    Lightweight sensors at each property

    We placed small edge sensors across 25 properties. They read live network traffic patterns without ever opening the content guests send.

    Type
    Traffic metadata only
    Privacy
    No content inspection
    Scale
    25 properties
  2. 02

    AI that learns normal behaviour

    AI models build a behaviour baseline for every connection and flag MAC address spoofing and unauthorised network scanning.

    Logic
    AI assisted
    Accuracy
    99.9% Verified
    Compute
    Runs at the edge
  3. 03

    Automatic isolation of bad devices

    The AI is linked to the network controllers, so a malicious device is cut off straight away and every action is written to a traceable event log.

    Isolation time
    Under a second
    Logging
    Every action recorded
    Compliance
    SOC 2-ready

Key features

What made it
useful

  • BEHAVIOUR MODELS

    Learns each guest connection's normal traffic

    AI learns each guest connection's normal traffic and flags spoofed devices, scanning and data theft.

    Business impact

    2.5x faster detection

  • AUTOMATED ISOLATION

    Isolates threats in under a second

    Suspicious devices are isolated in under a second, and every blocked threat is logged.

    Business impact

    99.9% of threats neutralised

  • Privacy first

    Monitoring without reading guest data

    The system watches behaviour patterns without inspecting personal information or private guest data, in line with strict GDPR rules.

    Business impact

    100% data residency control

  • Traceable

    Threat log

    Each blocked threat is logged with the behaviour that triggered it, giving the board clear evidence of how the network is protected.

    Business impact

    Audit-ready security

  • Self-maintaining

    Sensors that update themselves

    The edge sensors rotate their own security certificates and apply patches without taking any property offline.

    Business impact

    Zero downtime

Before and after

How the work
changed

Protection

Before

Static firewall

Could not see threats moving inside the network once a device passed the captive portal.

After

Behaviour monitoring

Every session is watched for signs such as impossible travel and data being copied out.

Device separation

Before

Basic VLANs

Simple VLAN tagging that a skilled attacker could get around.

After

One device, one segment

Automatic micro-segmentation treats every guest device as its own isolated network.

Response

Before

Manual triage

Security alerts waited for on-site IT staff, delaying the response by hours.

After

Automatic shutdown

AI spots and isolates a threat in moments, before it can spread to other properties.

Results

The business
difference

  1. Security

    99.9% Risk Reduction

    Threats stopped

    Where the old setup could only react after the fact, automated detection now blocks 99.9% of unauthorised scanning and MITM attempts.

    Before: ReactiveAfter: 99.9% Neutralised

  2. Speed

    2.5x Faster Response

    Detection speed

    Threats are now detected at the network edge in under a second.

    Before: SlowAfter: Sub-Second

  3. Guest experience

    2ms p95 Overhead

    Delay added to guest Wi-Fi (p95)

    Because checks run at the edge, the security layer adds just 2ms to guest Wi-Fi traffic at p95.

    Before: < 5msAfter: 2ms

Testimonial

What the client
says

“Coretus helped us detect threats on our guest network 2.5x faster across all 25 properties. Suspicious devices are isolated in under a second, 99.9% of threats are neutralised, and Wi-Fi overhead is only 2ms.”
Paul PetersonDirector of Information Security, Guardian Catalogs

Key results

  • 99.9% of threats neutralised
  • 2.5x faster detection
  • Sub-second isolation
  • 2ms added Wi-Fi overhead

Trust and control

How we kept it
safe and reliable

  • 01

    Guest anonymity

    Data is filtered at the edge, so plain-text guest names and room numbers are never stored in the cloud.

    GDPR-aligned
  • 02

    Ready for payment and security audits

    Each decision carries an automatic reason code and forensic log, which supports PCI DSS and SOC 2 requirements.

    Audit trail
  • 03

    Updates at full occupancy

    The cloud-managed setup lets the team roll out security updates safely, even when resorts are full.

    Scales with demand
  • 04

    IP stays with the client

    The client owns 100% of the IP in the security models and property-wide automation logic.

    100% owned

Faster delivery

Built on tested foundations

With these pieces already tested, the project saved about 9 weeks of setup and put the time into the AI models and resort network rules.

  • Device security module

    Gave the team tested logic for profiling connected devices, which we tuned for busy resort networks.

  • Edge monitoring platform

    Ran and updated the sensors at all 25 properties from one place.

  • Identity linkage module

    Linked each device to its network session without storing guest names or room numbers in the cloud.

  • Performance controls

    Measured the delay the security layer added to guest Wi-Fi, so the team could keep it to about 2ms.

FAQ

Straight
answers

Have a different question? Ask it on a 30-minute call.

Book a call

The Wi-Fi relied on older packet filtering that could not tell heavy streaming from packet sniffing or man-in-the-middle attacks. An insecure guest device could give attackers a path into the PMS and payment systems, and manual monthly audits let threats go unnoticed for up to 30 days.

Protect guests on your hotel network

If your guest Wi-Fi relies on a perimeter firewall alone, we can help you add device-level monitoring that isolates threats without slowing guests down.