Financial Services // Client Project

From Manual Document Review to
Smarter Approval Workflows.

We built an AI document processing agent for a growing business that could read incoming documents, capture key details, check them against business rules, update internal systems, request missing information, and send exceptions to the right person for review.

Key Results RESULTS
24/7
Document Intake
Continuous Processing
1
Connected Workflow
Read + Check + Route
Human
Final Review
For Exceptions

Trusted by teams building ambitious products

What We Set Out to Improve.

Business
Document-Heavy Operations Team

A growing company processing customer forms, supplier documents, invoices, applications, and supporting records every day.

Partnership
AI Workflow Development

Coretus mapped the document flow, built the AI assistant, connected internal systems, created approval rules, and designed exception handling.

Goal
Faster Document Processing & Approvals

Reduce repetitive review and data entry while making sure important or unusual cases still receive human attention.

What We Built
AI Document Processing Agent

An agent that understands documents, extracts information, checks business rules, updates records, and routes exceptions for review.

What Was Getting in the Way.

The operations team received documents through email, forms, shared folders, and customer portals. Staff had to open each file, find the important information, compare it with existing records, check whether anything was missing, and then update one or more systems.

Most cases followed the same pattern, but the team still had to review everything manually because some documents contained exceptions or missing information. This made processing slower as volume increased.

Slow Turnaround
Routine documents could wait in a queue even when they did not require complex judgment.
Manual Data Entry
Teams repeatedly copied names, dates, amounts, reference numbers, and other details into internal systems.
Hidden Exceptions
Important missing information or unusual cases could be harder to spot during busy periods.
The Solution

What We Built.

01
Read & Extract Key Information
The agent identifies the document type and captures the details needed for the next step, such as customer information, dates, amounts, references, and supporting data.
Key details
Sources Email Forms Folders
Reading AI Extraction
Output Structured Data
02
Check Business Rules & Update Systems
The agent compares extracted information with business rules and existing records, then updates approved systems or prepares the next workflow step.
Key details
Checks Business Rules
Systems CRM ERP Internal
Actions Create Update
03
Request Missing Information or Escalate
If required data is missing or a document falls outside normal rules, the agent can request clarification or prepare the case for human review.
Key details
Missing Data Follow Up
Exception Human Review
Summary AI Prepared
Before and After

How the Workflow Improved.

Area
Before
After
Document Review

Every File Reviewed Manually

Staff opened, read, and categorized every incoming document.

Automatic First Review

The agent identifies document types, captures key details, and prepares routine cases automatically.

Data Entry

Repeated Copying

Information was manually transferred into CRM, finance, operations, or internal systems.

Connected Updates

Approved data can be added directly to the right business system.

Human Review

Review Everything

Staff spent time checking both routine and unusual cases.

Review Exceptions

People focus on missing information, unusual cases, and decisions that require judgment.

Key Features

What Made the Solution Useful.

DOCUMENT UNDERSTANDING

Flexible Document Reading

The agent can handle different layouts and document types without forcing every supplier, customer, or team to use the same rigid template.

Business impact
Less Manual Sorting
BUSINESS RULES

Automated Checks

The system can compare extracted details against required fields, internal rules, existing records, and expected values before moving forward.

Business impact
More Consistent Processing
HUMAN REVIEW

Exception-Based Approval

Routine documents can continue automatically while unusual, incomplete, or sensitive cases are clearly flagged for a person.

Business impact
Focus on Important Cases
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Document Intake Layer

A tested starting point for document intake layer reduced repeated setup work.

02

Validation & Permission Rules

Reusable work for validation & permission rules let the team focus more time on the client’s specific needs.

03

Processing History

This made it easier to add processing history without rebuilding common foundations.

04

Exception Workflows

A tested starting point for exception workflows reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: SPEED01

Document Processing

Routine documents can begin processing as soon as they arrive instead of waiting for a manual review queue.

BeforeManual Queue
AfterContinuous
OutcomeFaster Routine Processing
RESULT: PRODUCTIVITY02

Data Entry

Information captured from documents can flow into connected systems with less manual copying.

BeforeManual Entry
AfterAgent Assisted
OutcomeLess Repetitive Data Entry
RESULT: CONTROL03

Human Review

Teams spend more time on exceptions and less time reviewing routine cases that already match business rules.

BeforeReview All
AfterReview Exceptions
OutcomeMore Focus on High-Value Review
ResultsFaster Routine Processing • Less Repetitive Data Entry
Trust and Control

How We Kept It Safe and Reliable.

01
Controlled Actions
The agent only updates systems or advances workflows when the required conditions are met.
RULE BASED
02
Human Approval
Sensitive, high-value, unusual, or incomplete cases can always require human review.
HUMAN APPROVAL
03
Processing History
Key document actions, extracted information, and workflow outcomes can be recorded for review.
TRACEABLE
04
Flexible Rules
Validation requirements and approval paths can be updated as the company's processes change.
ADAPTABLE
Client Testimonial

In their own words.

The biggest improvement was that our team stopped treating every document like an exception . Routine cases could move forward automatically, while the right people still reviewed anything unusual.

Turn Manual Document Work into Agent-Led Processing.

Have a similar challenge? We can help you plan and build a practical Financial Services solution around your goals, budget, and existing systems.

Document Understanding

Workflow Automation

Human Review & Approval