We built a Vision Pro banking app for luxury resort guests that shows portfolios in 3D, approves transactions with Optic ID and answers questions with AI. Service cross-sell rose 45%, and engagement rose 30%.
Client: Synthesize LLCIndustry: FinTech & Financial ServicesService: Web & Mobile
Overview
Client
Synthesize LLC
Luxury resort group serving ultra-high-net-worth guests
Engagement snapshot
The challenge
Luxury travellers often lose touch with their private banking advisers while abroad. Standard mobile and web banking apps feel flat and impersonal, and fall short of the service guests expect at a 5-star resort.
Guests rarely engaged with long-term wealth plans on a phone screen. Typing passwords and SMS codes in lounges felt risky, and the gap between the resort and its basic app was weakening loyalty.
Mobile apps lacked the depth that high-net-worth guests needed to engage with long-term wealth strategy during their downtime.
Guests saw standard two-factor authentication on a phone as risky in public or semi-public travel settings.
The gap between the luxury of the resort and the plain utility of the app was eroding guest loyalty and use of services.
The solution
We built a live 3D data layer that turns complex financial data feeds into interactive charts, trees and flows that guests can explore in the room around them.
We integrated visionOS Optic ID, so guests can approve high-value transactions with a glance and get bank-level security inside their suite.
An AI layer lets guests ask about portfolio health and resort services in plain speech, or simply by looking at an item.
Key features
An AI concierge on Apple Vision Pro answers portfolio questions by voice or when guests look at an item.
Business impact
30% engagement lift
Gaze tracking shows live news and performance data for the asset a guest is viewing.
Business impact
45% cross-sell lift
We tuned the rendering pipeline so financial data updates never drop frames, which prevents motion sickness in the headset.
Business impact
Zero motion sickness
The AI detects which asset a guest is looking at and brings up live news and performance figures for it.
Business impact
30% lift in interaction
Transaction logic is kept separate from the display layer, so personal information is never cached on the headset.
Business impact
Approved by an established bank
Before and after
Before
Flat screens
Complex data tables that were hard to use on a small touchscreen.
After
3D views
Interactive 3D financial maps that guests can move and handle in the space around them.
Before
Typed codes
Passwords and SMS codes that people nearby could see in a lounge.
After
Iris-locked
Optic ID means only the verified owner can see and use the banking interface.
Before
Quick tasks only
Guests logged in for a quick task and left, because the screens were cramped and hard to read.
After
Immersive experience
Clear visual stories about their wealth tripled the time guests spent in the app (3x).
Results
45% Cross-Sell Lift
3D views made complex financial products easier to understand, so more guests took them up.
Before: LowAfter: 45% Higher
30% Engagement Lift
Guests spent much more time on their long-term wealth strategy when they could review it in the comfort of their suite.
Before: TransactionalAfter: Business
15ms Frame Response Time
Edge-optimised rendering keeps the interface steady and responsive at 15ms per frame.
Before: < 20msAfter: 15ms
Testimonial
“Guests can ask about portfolio health or resort services by voice, or just by looking at an item. Since Coretus built the Vision Pro concierge, cross-selling is up 45%, engagement is up 30%, and guests spend three times as long in the app.”
Kenneth HowardHead of Private Client Services, Synthesize LLCKey results
Trust and control
All financial data streams through short-lived encrypted connections, and no personal information is stored on the headset.
SOC 2-readyEvery transaction made in the headset is logged with a record of the gaze-verified intent behind it.
Verifiable dataThe cloud backend scales up to stay fast during busy holiday periods.
Cloud nativeThe client owns 100% of the spatial UI source code and financial platform adapters once the project is complete.
100% ownedFaster delivery
These modules saved about 9.5 weeks of setup, which went into the concierge AI and the bank-level security work.
Gave us tested visionOS layouts and controls, which we styled to match the resort's brand.
Handled the encrypted transaction approvals behind each Optic ID check.
Tracked frame timing in the headset, so we could hold the 15ms frame response.
Turned portfolio data into the 3D charts, trees and flows that guests explore.
We built a spatial banking concierge for luxury resort guests. It turns financial data feeds into interactive 3D charts, trees and flows, and lets guests ask an AI concierge about portfolio health and resort services by speaking or looking at an item. High-value transactions are approved with Optic ID.
Guests approve high-value transactions with Optic ID, an iris scan, so only the verified owner can see and use the banking interface. Data streams through short-lived encrypted connections, transaction logic is kept apart from the display, and no personal information is stored on the headset. Every transaction is logged.
Cross-selling of financial and concierge services rose by 45%, and guest engagement rose by 30%. Guests spent 3x more time in the app, because 3D views made their wealth easier to understand. The interface responds in 15ms per frame, which keeps it steady and avoids motion sickness.
If your high-value guests find banking apps flat and impersonal, we can help you design a secure spatial experience that matches your service.