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Secure Knowledge Access
A tested starting point for secure knowledge access reduced repeated setup work.
We built a Generative AI support assistant that searches product documentation, troubleshooting guides, known issues, and internal notes so support teams can answer customers faster without switching between multiple knowledge sources.
Trusted by teams building ambitious products
A growing organization with useful information spread across documents, systems, shared folders, and team knowledge.
Coretus worked on product discovery, AI experience design, search logic, RAG workflows, integrations, testing, and deployment.
Help teams find the right information faster and turn business knowledge into useful, conversational answers.
A secure AI search and RAG experience that finds relevant company information first, then uses Generative AI to explain it in simple language.
Support agents had access to help-center articles, product documentation, release notes, internal troubleshooting guides, and past resolutions, but useful information was spread across too many places.
Simple tickets still required manual searching, while newer agents often needed help from senior team members. The company wanted AI to make support knowledge easier to use without inventing answers.
Agents checked help docs, notes, and past tickets separately.
Relevant support knowledge is brought together in one answer.
Newer agents depended heavily on experienced teammates.
The AI explains likely steps and supporting information.
Agents wrote answers from scratch.
Responses are prepared from approved product knowledge.
The assistant searches across approved product and support content from one conversation.
RAG retrieves relevant troubleshooting content before the AI explains the suggested next steps.
Agents can turn technical support information into clearer customer-friendly responses.
Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.
A tested starting point for secure knowledge access reduced repeated setup work.
Reusable work for rag search layer let the team focus more time on the client’s specific needs.
This made it easier to add content sync without rebuilding common foundations.
A tested starting point for answer quality monitoring reduced repeated setup work.
A straightforward before-and-after view of what changed for the team and their customers.
Agents spend less time hunting for product information.
Routine questions can be answered with less help from senior team members.
Answers are grounded in approved support content.
It became much easier for the team to answer a customer confidently because the relevant product knowledge was already in front of them .