SaaS // Client Project

From Slow Lead Follow-Up to
Always-On Sales Qualification.

We built an AI sales agent for a growing B2B company that could respond to inbound leads, understand what they needed, qualify opportunities, update the CRM, prepare follow-ups, and route high-value prospects to the sales team.

Key Results RESULTS
24/7
Lead Response
Always Available
<1 Min
Initial Qualification
Instant First Step
1
Connected Workflow
Lead + CRM + Follow-Up

Trusted by teams building ambitious products

What We Set Out to Improve.

Business
Growing B2B Company

A company receiving inbound enquiries through website forms, campaigns, referrals, and direct outreach.

Partnership
AI Sales Agent Development

Coretus designed the qualification flow, agent logic, CRM integration, follow-up process, lead routing, and human review points.

Goal
Faster Lead Qualification & Sales Follow-Up

Reduce delays in responding to new opportunities while helping the sales team spend more time on prospects that are actually ready to talk.

What We Built
AI Lead Qualification Agent

An AI assistant that understands enquiries, asks relevant questions, scores fit, updates the CRM, and prepares the next best sales action.

What Was Getting in the Way.

The company was generating a healthy number of inbound leads, but the sales team did not always have time to respond quickly. Some enquiries needed only a few questions to determine fit, while others required deeper follow-up.

Salespeople were spending too much time reviewing forms, copying details into the CRM, asking repetitive qualification questions, and chasing prospects who were not yet ready. The business wanted faster response without making every lead fully automated.

Slow Speed-to-Lead
Promising prospects could wait hours before receiving a meaningful response.
Inconsistent Qualification
Different salespeople asked different questions, making lead quality harder to compare.
Too Much CRM Admin
Sales reps spent time updating fields, writing notes, and setting reminders instead of speaking with qualified prospects.
The Solution

What We Built.

01
Understand the Lead
The agent reviews the enquiry, identifies the prospect's needs, and asks only the follow-up questions required to understand fit, urgency, budget range, or service interest.
Key details
Source Forms Chat Email
Intent AI Understanding
Questions Dynamic Follow Up
02
Update & Score the Opportunity
The agent records the conversation in the CRM, updates relevant fields, and applies business rules to identify which leads deserve immediate sales attention.
Key details
Records Create Or Update
Scoring Business Fit
Priority Sales Ready
03
Route the Right Leads to People
High-fit or high-value leads are summarized and routed to the right salesperson, while early-stage prospects can receive approved follow-ups automatically.
Key details
Routing Owner Assignment
Summary AI Generated
Follow Up Automated Or Human
Before and After

How the Workflow Improved.

Area
Before
After
Lead Response

Manual Queue

New enquiries waited until a salesperson had time to review them.

Immediate First Step

The agent responds, understands the request, and begins qualification as soon as the lead arrives.

Qualification

Rep-by-Rep Process

Lead quality depended on which salesperson handled the conversation and which questions were asked.

Consistent Qualification

The same core business criteria are applied across every lead while still allowing natural conversations.

Sales Focus

Admin Heavy

Sales reps spent time on CRM updates, reminders, and low-intent prospects.

Conversation Focused

Reps receive clearer, better-prepared opportunities and can spend more time closing the right deals.

Key Features

What Made the Solution Useful.

SMART QUALIFICATION

Dynamic Qualification

The agent changes its follow-up questions based on the prospect's answers instead of forcing every lead through the same rigid form.

Business impact
Better Lead Context
CRM ACTIONS

Automatic CRM Updates

Lead details, notes, qualification status, and next steps are captured without requiring salespeople to manually update every field.

Business impact
Less Sales Admin
HUMAN HANDOFF

Sales Rep Handoff

When a lead is ready for a human conversation, the agent prepares a short summary so the salesperson can continue without asking the prospect to repeat everything.

Business impact
Smoother Sales Experience
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Qualification Framework

A tested starting point for qualification framework reduced repeated setup work.

02

CRM Integration

Reusable work for crm integration let the team focus more time on the client’s specific needs.

03

Lead Routing

This made it easier to add lead routing without rebuilding common foundations.

04

Follow-Up Workflows

A tested starting point for follow-up workflows reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: RESPONSE01

Speed-to-Lead

New enquiries can receive a meaningful first response and qualification step immediately.

BeforeHours
AfterMinutes
OutcomeFaster First Response
RESULT: PRODUCTIVITY02

Sales Administration

CRM updates, qualification notes, and routine follow-ups require less manual effort.

BeforeManual
AfterAgent Assisted
OutcomeMore Time for Sales Conversations
RESULT: QUALITY03

Lead Handoff

Sales reps receive more context before speaking with a prospect, helping them start the conversation from a stronger position.

BeforeLimited Context
AfterQualified Summary
OutcomeBetter Prepared Sales Handoffs
ResultsFaster First Response • More Time for Sales Conversations
Trust and Control

How We Kept It Safe and Reliable.

01
Approved Sales Rules
Qualification and lead-routing logic is based on criteria defined by the business.
CONTROLLED RULES
02
CRM Permissions
The agent only creates or updates records and fields it has permission to use.
SECURE ACCESS
03
Human Handoff
Important opportunities can be routed to a salesperson at any point instead of remaining in an automated flow.
HUMAN IN CONTROL
04
Conversation History
Key lead interactions can be recorded so sales teams can understand the context before taking over.
TRACEABLE
Client Testimonial

In their own words.

The goal was not to replace our salespeople. It was to make sure every good lead got a fast response and our team could focus on the conversations that actually needed them.

Turn Inbound Leads into Agent-Assisted Sales Workflows.

Have a similar challenge? We can help you plan and build a practical SaaS solution around your goals, budget, and existing systems.

Lead Qualification

CRM Automation

Smart Sales Handoff