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Secure Knowledge Access
A tested starting point for secure knowledge access reduced repeated setup work.
We built a Generative AI technical knowledge assistant that helps engineers and service teams search manuals, maintenance guides, troubleshooting notes, and service history using everyday questions.
Trusted by teams building ambitious products
A growing organization with useful information spread across documents, systems, shared folders, and team knowledge.
Coretus worked on product discovery, AI experience design, search logic, RAG workflows, integrations, testing, and deployment.
Help teams find the right information faster and turn business knowledge into useful, conversational answers.
A secure AI search and RAG experience that finds relevant company information first, then uses Generative AI to explain it in simple language.
Technicians and support teams worked with product manuals, installation guides, maintenance documentation, service notes, and troubleshooting records. The information existed, but finding the right section during an active job could be slow.
Newer technicians also depended heavily on experienced staff for questions that were already documented somewhere in the company's technical knowledge.
Technicians searched table-of-contents pages and PDFs.
The assistant retrieves relevant technical sections.
Complexity often led to internal calls for help.
Documented solutions become easier to access.
New technicians learned through long documents.
AI explains information around the current task.
Teams can ask equipment and service questions in normal language.
The AI retrieves relevant manuals and service notes before explaining a possible next step.
Long procedures can be turned into clearer steps while preserving links to the original source.
Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.
A tested starting point for secure knowledge access reduced repeated setup work.
Reusable work for rag search layer let the team focus more time on the client’s specific needs.
This made it easier to add content sync without rebuilding common foundations.
A tested starting point for answer quality monitoring reduced repeated setup work.
A straightforward before-and-after view of what changed for the team and their customers.
Relevant technical information can be found faster.
Documented answers become easier for newer staff to find independently.
Users can check the source manual or note behind an answer.
The assistant made our documentation useful in the moment. A technician could ask the question they actually had instead of guessing which manual section to open.