HealthTech // Client Project

Post-Op Support:
30% Better Patient Follow-Through.

We built a practical HealthTech solution combining health-record event system, sentiment-aware prioritization AI, and auditable clinical narratives. The project delivered 30% Adherence Lift and 12% Readmission Drop.

Key Results RESULTS
30%
Adherence Lift
Static SMS
12%
Readmission Drop
ROI: 14 Weeks
HIPAA
Data Gating
ZERO Patient health information LEAK

Trusted by teams building ambitious products

What We Set Out to Improve.

Industry
HealthTech

High-volume surgical centers requiring automated follow-up care coordination without increasing nurse burnout.

How We Worked
Dedicated product team

AI Architect + Language AI specialists + HIPAA Compliance Specialist embedded within the Clinical Innovation unit.

Goal
Patient Outcome Optimization

Closing the Post-Op Information Gap to ensure patients follow care plans and attend critical follow-up appointments.

What We Built
Sentiment-Aware Platform

A practical solution designed around the client’s existing tools, teams, and day-to-day workflow.

What Was Getting in the Way.

The client’s post-discharge strategy relied on automated robotic SMS pings and manual nurse calls. Patients suffering from post-op confusion or anxiety ignored these static prompts, leading to a 40% follow-up abandonment rate and preventable readmissions.

The biggest issues were readmission penalties, nurse burnout, and patient burden. The team needed a faster, clearer way to manage the work while keeping the right checks in place.

Readmission Penalties
High readmission rates for preventable post-op complications directly impacted CMS reimbursement scores.
Nurse Burnout
Manual follow-up queues were 80% noise, wasting thousands of specialized clinical hours on stable patients.
Patient burden
Generic SMS reminders were perceived as spam, reducing patient trust and care-plan compliance.
The Solution

What We Built.

01
Health-Record event system
Triggered AI-powered workflows based on live discharge events (ADT messages) to ensure follow-ups occur within the Critical 48-hour recovery window.
Key details
Type Live Updates
Standard Health-Record Standard
Security HIPAA GATED
02
Sentiment-Aware Prioritization AI
Introduced AI assistants to engage in multi-turn conversations. The engine analyzes sentiment (pain, confusion, urgency) to automatically prioritization patients.
Key details
Model AI Assisted
Prioritization Sentiment Driven
Response time Fast Response
03
Auditable Clinical Narratives
Every interaction is summarized into the EHR with a 100% audit trail, ensuring clinicians can see the full conversational context during an escalated call.
Key details
Log Traceable Data
Data State personal information Scrubbed
Compliance Secure by Design
Before and After

How the Workflow Improved.

Area
Before
After
Patient Context

Generic Reminders

One-way SMS pings sent to all patients regardless of recovery status or surgery type.

Sentiment-Aware

Conversational AI detects distress signals and adjusts intervention urgency in live use use use use use use.

Interoperability

Separate data sources

Follow-up systems were disconnected from live EHR discharge and readmission data.

Health-Record Standard

Bidirectional sync ensures follow-up loops are informed by live clinical records.

Scale

Human Slowdown

Clinical prioritization capacity limited by total nurse headcount and manual call-handling time.

Flexible Agents

Handles 100% of patient follow-ups automatically, escalating only the top 10% of high-risk cases.

Key Features

What Made the Solution Useful.

AI Assisted

Language AI Distress Detection

Automated agents identified patients expressing uncontrolled pain or medication confusion with 94% accuracy vs clinical gold standard.

Business impact
Precise Escalation
HIPAA GATED

Patient health information Control

Built a secure Connected Data Platform that performs inference in a zero-persistence environment, ensuring Patient health information never leaves the clinical cloud perimeter.

Business impact
100% HIPAA Integrity
Live Updates

Just-In-Time Engagement

Automated outreach sequences triggered precisely 6, 24, and 72 hours post-op based on live surgical data.

Business impact
30% Adherence Lift
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Clinical Language AI Module

A tested starting point for clinical language ai module reduced repeated setup work.

02

HIPAA Gateway Module

Reusable work for hipaa gateway module let the team focus more time on the client’s specific needs.

03

Care Continuity Platform

This made it easier to add care continuity platform without rebuilding common foundations.

04

Readmission Guardrail

A tested starting point for readmission guardrail reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: CONTINUITY01

Follow-Up Adherence

Empathetic AI-powered loops successfully re-engaged patients who traditionally dropped out of the care funnel.

Older Baseline60%
Coretus Platform90%
Outcome30% Adherence Lift
RESULT: CLINICAL ROI02

Nurse Prioritization Efficiency

Automated prioritization reduced the nurse call queue by auto-handling stable patient queries.

BeforeOverloaded
After80% Autom.
Outcome80% Less Queue Load
RESULT: OUTCOME03

30-Day Readmissions

Detecting early distress through sentiment analysis allowed for preventive interventions before an ER visit was required.

Target-5%
Coretus-12%
Outcome12% Readmission Rate
Results30% Adherence Lift • 80% Less Queue Load
Trust and Control

How We Kept It Safe and Reliable.

01
HIPAA Data Privacy
All patient interactions are encrypted and processed within the client's BAA-governed cloud perimeter.
HIPAA GATED
02
AI-powered Explainability
AI escalations include structured clinical reason codes (e.g., Increasing Pain Sentiment) for nursing staff.
VERIFIABLE DATA
03
Ready for growth
Cloud-based Language AI services handle discharge spikes across multiple specialties concurrently.
Ready to Grow
04
Code and IP Ownership
Coretus provides 100% ownership of the sentiment models and care-coordination workflows.
100% OWNED
Client Testimonial

In their own words.

Coretus didn't just build a chatbot, they built a sentiment-aware clinical bridge . For the first time, we can detect patient distress as the business grew and intervene before a readmission occurs. Adherence is up 30%, and our nursing staff finally has the prioritization support they need.

Turn Patient Data into Continuity of Care.

Have a similar challenge? We can help you plan and build a practical HealthTech solution around your goals, budget, and existing systems.

HIPAA & Health-record Integrated

Sentiment-Aware Prioritization

100% Clinical IP Ownership