Hospitality // Client Project

Hotel Staffing:
30% Lower Overtime Costs.

We built a practical Hospitality solution combining multimodal demand data collection, shift-optimization tool, and governed schedule trails. The project delivered 30% Overtime Reduction and 92% Forecast Accuracy.

Key Results RESULTS
30%
Overtime Reduction
Manual Scheduling
92%
Forecast Accuracy
ROI: 12 Weeks
15%
NPS Lift
GUEST DELIGHT

Trusted by teams building ambitious products

What We Set Out to Improve.

Industry
Hospitality

High-volume property management requiring accuracy labor allocation across 26 global locations.

How We Worked
Dedicated product team

AI Architect + Data Scientist + Backend Engineer embedded with the Operations & HR leadership.

Goal
Day-to-day Efficiency

Eliminating the gap between static headcounts and dynamic occupancy surges to kill overtime leakage.

What We Built
Predictive Labor Platform

A practical solution designed around the client’s existing tools, teams, and day-to-day workflow.

What Was Getting in the Way.

The client’s older staffing model relied on fixed weekly schedules created 14 days in advance. This Scheduling Gap failed to account for live booking cancellations, last-minute VIP arrivals, or local weather-driven event shifts.

The biggest issues were labor volatility, margin erosion, and guest delays. The team needed a faster, clearer way to manage the work while keeping the right checks in place.

Labor Volatility
High turnover caused by staff burnout during under-staffed surges and reduced hours during over-staffed lulls.
Margin Erosion
Unplanned overtime costs were consuming 8% of total property EBITDA across the luxury portfolio.
Guest Delays
Inaccreate staffing at front-desks and F&B outlets during peak flux led to lower NPS scores and direct revenue loss.
The Solution

What We Built.

01
Multimodal Demand Data Collection
Unified live PMS booking data with external signals including airline arrival delays and local conference schedules.
Key details
Type Live Updates
Response time Sub Second
Integrations PMS Native
02
Shift-Optimization Tool
Introduced AI assistants to automatically recommend shift adjustments to property managers 48 hours before peak occupancy spikes.
Key details
Logic AI Assisted
Accuracy 92% Target
Compute Ready to Grow
03
Governed Schedule Trails
Every automated shift adjustment is logged with a reason-code (e.g., Weather Surge) to ensure 100% labor law compliance.
Key details
Standard Traceable Data
Privacy Secure by Design
Storage Secure and traceable
Before and After

How the Workflow Improved.

Area
Before
After
Labor Logic

Fixed Headcounts

Schedules based on historical averages that ignored live booking fluctuations.

Dynamic Price sensitivity

Labor supply expands and contracts in live use use use use use use based on verified demand monitoring.

Controls

Manual Compliance

Manager intuition led to frequent breaks in labor laws during crisis staffing.

Policy Gated

Hard-coded rules prevent shift assignments that violate rest-period regulations.

Throughput

Reactive Prioritization

Managers spent 15+ hours a week manually fixing schedule gaps.

Automated Flow

System-generated rosters reduce manual planning time to under 30 minutes.

Key Features

What Made the Solution Useful.

AI Assisted

Local Event Platform

The AI monitors local flight delays and city events to predict F&B surges before guests even arrive at the property.

Business impact
92% Accuracy
Traceable Data

Fair-Work Safety controls

Decisions prioritize staff equity and rest-hours, reducing turnover while satisfying union labor requirements.

Business impact
100% Compliance
Live Updates

Live Shift Swaps

The system identifies and suggests internal staff transfers between properties during regional demand spikes.

Business impact
30% OT Reduction
Faster Delivery

How We Reduced Build Time.

Tested foundations helped the team spend less time on setup and more time on the parts that made this product useful.

What accelerated the work

4 reusable building blocks
01

Labor Identity Module

A tested starting point for labor identity module reduced repeated setup work.

02

Hospitality Demand Module

Reusable work for hospitality demand module let the team focus more time on the client’s specific needs.

03

Day-to-day Monitoring Platform

This made it easier to add day-to-day monitoring platform without rebuilding common foundations.

04

Labor FinOps Safety controls

A tested starting point for labor finops safety controls reduced repeated setup work.

Results

The Business Difference.

A straightforward before-and-after view of what changed for the team and their customers.

RESULT: MARGIN01

Overtime Cost Reduction

Predictive allocation eliminated the need for emergency shift covering at premium labor rates.

Older SpendHigh-Leakage
Coretus Platform30% Lower
Outcome30% OT Reduction
RESULT: Accuracy02

Staffing-to-Demand Fit

Accuracy labor matching ensured high guest-service levels during peak rushes without over-staffing lulls.

BeforeGuesswork
AfterAccuracy
Outcome92% Accuracy
RESULT: NPS03

Guest Satisfaction Lift

Eliminating front-desk queues through early staffing directly improved the property's digital reputation scores.

Target+10%
Actual+15%
Outcome15% NPS Lift
Results30% OT Reduction • 92% Accuracy
Trust and Control

How We Kept It Safe and Reliable.

01
Labor Law Compliance
Hard-coded rules ensure all AI-generated shifts satisfy the EU Working Time Directive and local union laws.
COMPLIANCE READY
02
Data Privacy
Staff personal information is scrubbed and encrypted at the edge. booking data is anonymized before model processing.
Business SECURE
03
Growth
Cloud-based platform maintains performance across 500+ properties during simultaneous peak cycles.
CLOUD NATIVE
04
Code and IP Ownership
Coretus provides 100% IP ownership of all custom staffing models and demand Reusable Modules upon completion.
100% OWNED
Client Testimonial

In their own words.

Coretus didn't just give us a tool, they built a predictive staffing platform that reconciled our labor budget withguest reality. We solved our overtime crisis in weeks, and our managers are finally back to focusing on guests, not spreadsheets.

Turn Labor into a Valuable Asset.

Have a similar challenge? We can help you plan and build a practical Hospitality solution around your goals, budget, and existing systems.

SOC2 & Regulatory Aligned

92% Accuracy Guaranteed

100% IP & Model Ownership