Highlights
Automated 80% of customer service interactions
Boosted query resolution speed by 65%
Increased customer satisfaction rate by 40%
Automated 80% of customer service interactions
Boosted query resolution speed by 65%
Increased customer satisfaction rate by 40%
Client
Trendora Fashions Pvt. Ltd.
Industry
Retail & E-Commerce
Country
Singapore
Project Size
$250K
Duration
6 months
Team Size
8
Client's customer support struggled with delayed query responses & inconsistent engagement.
We built an NLP-driven AI chatbot for personalized customer support & instant query handling.
The AI chatbot redefined Trendora's customer service operations, driving engagement 10x.
| 80% | Chat Automation Rate |
| 70% | Response Time Reduction |
| 40% | Customer Satisfaction Increase |
| 120000USD | Annual Support Cost Savings |
01
Identify chatbot purpose & align goals.
02
Map natural, human-like interactions using smart NLP models.
03
Build, train, and embed chatbots seamlessly across platforms.
04
Ensure accuracy, security, and real-time learning upgrades.
01
04
Coretus' AI chatbot empowered Trendora to scale customer interactions intelligently. By combining natural language processing, sentiment analysis, and smart escalation, the chatbot created consistent, human-like communication at scale. Trendora now delivers faster, friendlier, and frictionless support across all platforms.
Coretus didn't just give us a chatbot—they built a 24/7 brand ambassador. Our customers now get instant, meaningful responses, and our support team finally has time to focus on higher-value work.
- Lina Wong, Trendora Fashions
